Returns & Refunds

Eligible returns

We accept returns or replacements only where the product is:

• Damaged in transit, or
• Defective, expired, or
• Not what you ordered (wrong item).

How to request a return

Report the issue within 48 hours of delivery with your order number and clear photos/video of the package and product, emailed to tradingakza@gmail.com or sent on WhatsApp to +91 93640 44983. An unboxing video greatly helps us process damage claims quickly.

Non-returnable items

For health and safety reasons we cannot accept returns of products that have been opened, used, or where the cold chain/seal has been broken, unless they were defective or damaged on arrival. Injectables and other temperature- or prescription-sensitive products are non-returnable once accepted in good condition.

Refunds

• Approved refunds are issued to the original payment method, or as a bank transfer for COD orders.
• Refunds are typically processed within 5–7 business days after the returned item is received and inspected (or a damage claim is approved).
• Where a replacement is preferred, we will dispatch it at no extra shipping cost.

Order cancellations

Orders can be cancelled for a full refund any time before dispatch. Once dispatched, the return conditions above apply.

Contact

Need help with a return? Email tradingakza@gmail.com or call +91 93640 44983 and our team will assist you.