Privacy Policy

Information we collect

• Account details — name, email, phone and password (stored securely, never in plain text).
• Order & delivery details — shipping address, items ordered, and order history.
• Payment information — processed securely by our payment partner (Razorpay). We do not store your full card or bank details on our servers.
• Usage data — basic technical data (device, browser, pages visited) via cookies to keep the site working and improve it.

How we use your information

• To process, fulfil and deliver your orders.
• To create and manage your account and respond to enquiries.
• To send order updates and, only with your consent, offers and price lists.
• To comply with tax, accounting and legal obligations.

Sharing your information

We share data only with the partners needed to run the store — our payment processor (Razorpay), courier and logistics partners for delivery, and our IT/hosting providers. We do not sell your personal information to anyone. We may disclose information where required by law.

Data retention

We keep order and tax records for as long as required by Indian law, and account data until you ask us to delete it.

Your rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. You can also opt out of marketing messages at any time.

Cookies

We use essential cookies (for login and cart) and basic analytics cookies. You can control cookies through your browser settings.

Contact

For any privacy request, email tradingakza@gmail.com or call +91 93640 44983. Akza Trading, Bengaluru, Karnataka, India.